Privacy Policy

Effective Date: January 1, 2025

Last Updated: July 14, 2025

1. Introduction

Handy People LLC ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website, app, or services (collectively, the "Platform"). By using our Platform, you agree to the terms described in this Policy.

2. Information We Collect

• Account Information: Full name, email, password, phone number, physical address.
• Service Requests: Booking details, job descriptions, communication logs.
• Payment & Transactional Data: Billing address and payment method via Stripe or another secure processor. We do not store credit card numbers.
• Technical Data: IP address, browser type, OS, device info, location data, Firebase ID.
• Cookies and Analytics: Cookies, session IDs, behavior on site/app, third-party analytics (e.g., Google Analytics, Meta Pixel).

3. How We Use Your Information

• To provide and personalize our services
• To match you with professionals or clients based on your location and needs
• To process transactions and manage bookings
• To send confirmations, receipts, reminders, and service-related updates
• To improve our platform functionality, security, and analytics
• To comply with legal obligations and enforce our terms

4. Legal Basis for Processing

We process personal data under lawful bases, including your consent, performance of a contract, legal obligations, and legitimate business interests such as fraud prevention and customer support.

5. Sharing of Information

We may share your information with:

• Licensed service professionals fulfilling your request
• Payment processors (e.g., Stripe)
• Hosting and data analytics providers (e.g., Firebase, Google Cloud)
• Marketing and messaging providers (e.g., Meta, Mailchimp, Twilio)
• Law enforcement or regulatory authorities, when legally required

6. Data Storage and Retention

We store data on secure cloud-based infrastructure primarily through Firebase and Google Cloud. Personal data is retained as long as necessary for the purposes outlined in this Policy or as required by law.

7. Cookies and Tracking Technologies

Cookies help us improve user experience, track usage, and provide personalized ads. You can opt out via browser settings or ad preference tools. Third-party cookies may be used by analytics and advertising providers.

8. Cross-Border Data Transfers

Your data may be processed outside your state, province, or country. By using the Platform, you consent to the transfer of data to the United States and other jurisdictions where we or our service providers operate.

9. Your Rights and Choices

• Request access or correction of your data
• Request deletion of your account and data (unless required to retain by law)
• Opt out of marketing emails or notifications via settings or unsubscribe link
• Request a copy of the data we hold about you (data portability)

10. Third-Party Links

Our Platform may contain links to other websites or services. We are not responsible for their content or privacy practices. Please review those policies when interacting with third-party services.

11. Data Security

We use SSL encryption, role-based access, secure authentication, and data backups to protect your information. However, no system is completely immune to breaches, and you use the Platform at your own risk.

12. Platform-Specific Provisions

• Firebase: Used for authentication, data storage, and server functions. Firebase data is encrypted and securely stored by Google.
• Stripe: All financial transactions are handled via Stripe and subject to their Privacy Policy.
• Meta/Google Ads: We may run ads using behavioral or location data. Users may opt out via ad settings on Google or Facebook.

13. User Responsibilities

You are responsible for maintaining the confidentiality of your account credentials. You agree not to misuse the Platform or provide false, fraudulent, or misleading information.

14. Policy Updates

We may update this Privacy Policy as needed to reflect legal, technical, or operational changes. Changes will be posted on this page with a new effective date. Continued use of our Platform after updates indicates acceptance.

15. California Privacy Rights (CCPA)

If you are a California resident, you have the right to request information about data collected, request deletion, and opt out of the sale of personal data. We do not sell your data. Contact us to exercise your rights.

16. Contact Us

Questions? Concerns? Reach out to us:

• Mailing Address: 1281 N State St Ste A 1005, San Jacinto, CA 92583
• Email: info@handyppl.com
• Phone: 951-381-0080